Terms of Service

By accessing or using the Synapse platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

Synapse provides a go-to-market intelligence platform that enables users to validate ideas, analyse markets, track competitors, and build growth strategies. The Service includes web-based tools, browser extensions, APIs, and related documentation.

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorised access to the Service, other accounts, or any related systems or networks.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload or transmit malicious code, viruses, or any other harmful content.
• Scrape, crawl, or use automated means to access the Service without our written consent.
• Reverse engineer, decompile, or disassemble any part of the Service.

The Service, including its design, features, code, and content, is owned by Synapse and protected by intellectual property laws. You retain ownership of any data or content you upload to the Service. By using the Service, you grant us a limited licence to process your content solely for the purpose of providing the Service to you.

You are solely responsible for the content you create, upload, or share through the Service. You represent that you have the necessary rights to use and share such content and that it does not infringe on any third-party rights. We reserve the right to remove content that violates these Terms.

Certain features of the Service may require a paid subscription. Pricing, billing cycles, and payment terms are presented at the time of purchase. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with reasonable notice.

We may suspend or terminate your access to the Service at any time if you violate these Terms or for any other reason at our discretion, with or without notice. Upon termination, your right to use the Service ceases immediately. You may also delete your account at any time by contacting us.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. Any insights, recommendations, or data provided by the Service are for informational purposes only and should not be relied upon as the sole basis for business decisions.

To the maximum extent permitted by law, Synapse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with your use of the Service, regardless of the cause of action or theory of liability.

You agree to indemnify and hold harmless Synapse, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Service or violation of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Synapse operates, without regard to its conflict of law provisions.

If you have any questions about these Terms, please contact us at neo@usesynapse.io.