Privacy Policy

Synapse ("we", "us", or "our") operates the Synapse platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Account Information: Name, email address, and authentication credentials when you create an account.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
• Venture Data: Business information, market research data, competitor data, and other content you create or upload to the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers collected automatically through cookies and similar technologies.

• To provide, maintain, and improve the Service.
• To personalise your experience and deliver relevant insights.
• To process transactions and manage your account.
• To communicate with you about updates, security alerts, and support.
• To analyse usage patterns and improve platform performance.
• To comply with legal obligations and enforce our terms.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Service (e.g., hosting, analytics, email delivery).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorise us to share your information.

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will delete or anonymise your data within a reasonable timeframe, unless retention is required by law.

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at neo@usesynapse.io.

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver relevant content. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at neo@usesynapse.io.